Terms and Conditions

Shipping

Thank you for shopping Sage Secret Garden! All orders are processed and shipped within 7 - 15 business days of purchase. Delays may occur due to restrictions related to the COVID pandemic. Once shipped, a tracking number will be issued via email (be sure to check your spam or junk mail if you do not receive the confirmation email to your inbox). Please allow between 2 - 3 business days for your tracking information to update after you receive your shipping confirmation. Please be advised that during restocks, new releases, and special promotions, our processing times may be delayed.

When placing your order, be sure to enter the full correct address, including apartment, suite, and unit numbers. We do not recommend using PO box shipping address due to shipping restrictions with our carrier(s). If you need to update your shipping address, email sagesecretgardenllc@gmail.com. If your order is shipped prior to your address being updated, it is your (the customer’s) responsibility to contact the carrier to update your shipping address and or reroute the order package if needed.

Please be advised, if we are unable to validate your shipping address, your order may be cancelled and refunded to you.

If your package is returned to sender (us) for any reason, you will be issued a refund minus shipping costs.

We are not responsible for any customs fees, duties, and or taxes. Our shipping fee will be clearly articulated to you alongside the service and estimated transit time during checkout for your order.

Shipping Issues

If your order was shipped and is showing abnormal tracking updates (i.e. only the label was created), email us at sagesecretgardenllc@gmail.com with your order number so that we can assist with re-processing your shipment.  Buyer assumes all risk of loss in shipping and all liability for loss or damage, whether direct, indirect, consequential or otherwise, due to delays once the products have been delivered to the carrier. 

Missing, Wrong, Damaged Products 

If you receive an incomplete order a wrong, please contact us immediately at sagesecretgardenllc@gmail.com. Be sure to include your order number and a picture of everything you received inside your order package including the packing slip (with a handwritten number on it).

Delivery Issues (Lost or Stolen Packages) 

If you receive a notification that your order was delivered, however, you did not receive it; please contact the carrier directly. We are not responsible for any lost or stolen packages.

Returns

All orders are final sale. We do not offer any returns or exchanges.

Refunds

No refunds. We do not offer refunds or cancellations once an order has been processed. Once an order has shipped out, it can not be returned and no refunds will be made.   If you have any concerns regarding your order, contact our customer support at sagesecretgardenllc@gmail.com. Should any refunds or store credits be issued at any time, under any circumstances, shipping costs are not included.  If we do decide to provide a refund it will be in the form of a store gift card to Sage Secret Garden LLC.   There are no refunds given an hour after a product has been paid for.
You acknowledge that your shipping address is correct before paying. You understand that our products do not guarantee a cure for any medical condition or disease.
If ordering internationally, you understand that you may be subject to your countries taxes and duties. You also understand and have read the shipping times for your order.
We are not responsible for incorrect addresses or changing the order once placed. All orders are final. 

Restocks

Restock dates are announced via our social media platforms, email newsletters, and website. At this time, we do not offer any pre-orders. Processing and shipping times may be delayed to due to the high volume of orders placed during our restocks. 

Customs Fees, Duties and Taxes

We are not responsible for any customs fees, duties, and or taxes. Our shipping fee will be clearly articulated to you alongside the shipping service and estimated transit time during checkout for your order.

Additional Questions or Concerns?

Please email sagesecretgardenllc@gmail.com. We will be happy to help with any other questions you may have! If you are contacting us regarding an order, always include the full name that the order was placed under and your order number in the subject line of your email. 

Please be aware all orders placed on Friday through Sunday will not begin processing before the following Monday or first business day. Thank you for your understanding, patience and support!